Network StatusStatus & Outages Name* First Last PhoneEmail* Are you an exisiting customer?* Yes No Account Number How we can help you?* Billing Support Plan Changes Feedback Complaint Kind of Problem* No Internet Slow Internet Drop outs Have you turned your router off for 5 minutes?* Yes No Try unplugging the power for 5 minutes see if that fixes the issues. Sometimes routers will crash just likes computers can. We say to wait for 5 minutes because there are few other types of faults can fixed by leaving turned it off for 5 minutes.Have you reset your router? Yes No DO NOT RESET YOUR ROUTER Resetting is different to restarting. Resetting wipes all the settings. This normally involves pushing a little button on the back of the router for a set amount of time. Your router will not work after it has been reset until it has been reprogrammed.Speed Test Results*Download (Mbps)Upload (Mbps)Ping (ms)JitterTimeDate Please do a speedtest here: http://gnet.live/speedtest When you do the speedtest make sure nothing else is using your the internet connection. If possible the speedtest should be run a device plugged into the router via network cable to rule out WiFi as part of the issue.Address Address line 1 Address line 2 Town/suburb Australian Capital TerritoryNew South WalesNorthern TerritoryQueenslandSouth AustraliaTasmaniaVictoriaWestern Australia State Postcode When did the problem start?* DD slash MM slash YYYY Subject* Message*CAPTCHAEmailThis field is for validation purposes and should be left unchanged.