Support

Name*

Phone

Email*

Are you an exisiting customer?*

Yes
No

Account Number

How we can help you?*

Kind of Problem*

No Internet
Slow Internet
Drop outs

Have you turned your router off for 5 minutes?*

Yes
No

Try unplugging the power for 5 minutes see if that fixes the issues. Sometimes routers will crash just likes computers can. We say to wait for 5 minutes because there are few other types of faults can fixed by leaving turned it off for 5 minutes.

Have you reset your router?

Yes
No

DO NOT RESET YOUR ROUTER
Resetting is different to restarting. Resetting wipes all the settings. This normally involves pushing a little button on the back of the router for a set amount of time. Your router will not work after it has been reset until it has been reprogrammed.

Speed Test Results*

Download (Mbps)	Upload (Mbps)	Ping (ms)	Jitter	Time	Date

Please do a speedtest here: http://gnetlive.speedtestcustom.com

When you do the speedtest make sure nothing else is using your the internet connection. If possible the speedtest should be run a device plugged into the router via network cable to rule out WiFi as part of the issue.

Address

Address line 1 Address line 2 Town/suburb State Postcode

When did the problem start?*

Subject*

Message*

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