Overdue invoices

This article will explain what happens when an Gnet.Live invoice is overdue.

How do overdue invoices happen?

If you use an automatic payment method such as credit/debit card or a direct debit, overdue invoices rarely happen. However, it is possible for a payment to fail, such as when:

  • The credit/debit card details have been deactivated because the card was reported as lost or stolen.
  • A bank account has closed.
  • A credit/debit card has expired.
  • A payment was declined by your bank or credit institution

If you use a manual payment method such as BPAY then your payment may not be received until after your invoice due date because these payment can take up to 5 business days to process.

As long as the payment clears before the invoice is 7 days overdue, there should be no interruption to your Gnet.Live services, however you will get an automated notification to remind your that the invoice is overdue.

What happens to my account when an invoice is overdue?

  • Once an invoice is 7 days overdue, your internet speed will be reduced to 256kbps. Any internet-dependant services may be affected by the slow speed.
  • Once an invoice is 14 days overdue, you will be charged a late fee of 10% of invoiced amount.
  • Invoices which are 40 days overdue will be passed on to a debt collection agency. Once this occurs, additional debt recovery fees may apply.

How to avoid service suspension

Arrange payment for your invoice. You can pay an invoice in my.gnet.live, or you can pay over the phone with a credit/debit card by calling us on 02 4977 3000.

If you require assistance to setup an automated payment method please get in touch with us.

Affected by financial hardship?

If you cannot pay your bills due to financial hardship, please our Billing Team on 02 4977 3000 and we can discuss your options by entering into a payment arrangement.