Critical Information Summary: Business Voice

Information About The Service

The Service

Business Voice is a hosted IP PBX System. To get the full features and benefits of the PBX you will need IP Phones. We can supply a good range of new IP Phones both corded and cordless.

Mandatory Components

To receive our Business Voice service you will need to have an existing Gnet.Live internet connection. Minimum term: The service is available with a minimum term of 12 months.

Minimum Monthly Charge:

You will be able to access your invoices via my.gnet.live. Any additional call charges made during the month will appear on the next invoice. You can make payment via credit/debit card, direct debit and BPAY. For each of these methods you can setup an ongoing arrangement or pay manually. Paying by Visa/Mastercard card will incur a 1.75% surcharge being added to the invoice the following month.

Unit Pricing Information

Monthly Phone Plans
Plan M L XL
Price $60 $140 $240
Concurrent Calls 2 5 10
Standard National Landline Calls Included Included Included
Calls to Australian Mobiles 100 mins included then $0.30 p/min 500 mins included then $0.13 p/min 1000 mins included then $0.13 p/min
13/1300 Calls $0.30 p/call $0.30 p/call $0.30 p/call
IVR Menu Limited to basic message only Full options Full options
Standard Setup $149 $149 $149
Minimum Cost over 12 months $869 $1,829 $3,029
Phone Numbers (Direct Inbound Dialing – DID) 3 included 3 max 5 included 5 included
Max Extensions 2 8 16
  • Additional numbers are $2 per number per month
  • Mobiles billed by the second

Maximum monthly charge

All monthly costs are the minimum amounts. Calls over the included allowance will be charged at the rates for the plan. Invoices which are paid 7 days later then due date will incur a late fee charge of $15 or 10% of the invoice amount whichever is the higher of the two amounts. Early termination charges: If you need to cancel your service within your 12-month contract period you will need to pay out the remaining minimum cost of your contracted service.

Early termination charges

If you need to cancel your service within your 12-month contract period you will need to pay out the remaining minimum cost of your contracted service.

Other Information

Enquires, Feedback and Complaints

We are committed to providing you with excellent service. Please contact us by calling 02 4977 3000 or by sending an email to hello@gnet.live if you have any questions.

Telecommunications Industry Ombudsman (TIO)

If you are dissatisfied with the outcome of your complaint after contacting us you may contact the TIO for independent mediation. If you wish to contact the TIO, you can do so as follows:

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