Critical Information Summary: Business NBN

Information About The Service

The Service

Gnet.Live Business NBN is a broadband service offering fast speed Internet access with a monthly data allowance. Once your monthly data allowance has been used your speed will be reduced (shaped). Our NBN Business M plan is shaped at 2/2Mbps. Business L is an unlimited service suitable for small business.

Mandatory Components

To receive our NBN service your business will need to be within an NBN coverage area. You can check your location by contacting us or looking up your address on the NBN address check. Your business may require an NTD (network termination device) to be installed if it has not been.

Minimum term

The service is available with a minimum term of 12 months.

Important Conditions

This service may not be available at your location. Please use the NBN address check website or call us to find out if you can be connected to this service at your location.

Information About Pricing & Payment

Minimum Monthly Charge & Payment

You will be able to access your invoices via my.gnet.live. Any additional call charges made during the month will appear on the next invoice. You can make payment via credit/debit card, direct debit & BPAY. For each of these methods you can setup an ongoing arrangement or pay manually. Paying by Visa/Mastercard card will incur a 1.75% surcharge being added to the invoice the following month.
Plan M L
Typical Minimum Speeds* During Business Hours 40/15Mbps 80/30Mbps
Monthly Included Allowance 300GB Unlimited
Minimum monthly charge 12-month contract $100 $200
Basic Connection charge 12 month contract $50 $50
Router & Basic Connection charge (includes site visit to setup first computer)* $350 $350
Early Termination Charge $150 $150
Minimum charge for 12 month term (Basic Connection charge only) $1,250 $1,610
Any cabling that is required in your premises beyond the Network Boundary point is your responsibility. If you need assistance with this you may contact us to arrange a consultation.

Maximum Monthly Charge

All monthly costs are the maximum we charge. There are NO excess usage charges on data. Invoices which are paid 7 days later then the due date will incur a late fee charge of $15 or 10% (whichever is higher) added to the invoice amount.

Early Termination Charges

If you cancel/relocate your service within your 12-month contract period you will incur an early termination charge of $150.

Unit Pricing Information

Plan M L
Monthly Included Allowance 500GB Unlimited
Cost of using 1GB incl. in allowance, 12-month contract $0.20/GB N/A

Other Information

Usage Information

For data services with a data limit, you will be sent an email when your service reaches 50%, 85% and 100% of your data allowance. Usage is not provided for unlimited data services. You may view your current usage anytime by going to http://usage.gnet.live when on our network. Your unused monthly data allowance expires each month. Once your allowance has been reached your speed will be shaped for the remainder of the billing cycle.

Enquires, Feedback and Complaints

We are committed to providing you with excellent service. Please contact us by calling 02 4977 3000 or by sending an email to hello@gnet.live if you have any questions.

Telecommunications Industry Ombudsman (TIO)

If you are dissatisfied with the outcome of your complaint after contacting us you may contact the TIO for independent mediation. If you wish to contact the TIO, you can do so as follows:

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*Within Postcodes 2264 & 2265 only – other areas additional callout fee applies.