GNET Personal Phone System is a VoIP (Voice over Internet Protocol) service. To use the service you will need a compatible router which we can supply or your own compatible router or Analogue Telephone Adapter.
Our Personal Phone service is only available with select Personal Fixed Wireless and Personal NBN plans. Our VoIP Personal Phone service is unavailable on our S Fixed Wireless, S NBN and all ADSL Plans. Minimum term: The service is available with a minimum term of 12 months.
Minimum Monthly Charge:
You will be able to access your invoices via the my.gnet.live portal. Any additional call charges made during the month will appear on the next invoice. You can make payment via credit/debit card or direct debit. For each of these methods you can setup an ongoing arrangement or pay manually. Paying by Visa/Mastercard card will incur a 1.75% surcharge being added to the invoice the following month.
Unit Pricing Information
Monthly Phone Plans
|Standard National Landline Calls||Included|
|Calls to Australian Mobiles||$0.30 p/min|
|13/1300 Calls||$0.30 p/call|
|International Call Rates||Additional Contact us for rates to your specific location|
|Porting Existing Number||$5 per month to keep an existing numberÂ We can provide a new number at no charge.|
|Minimum Cost over 12 months||$169|
Maximum monthly charge
All monthly costs are the minimum amounts. Calls over the included allowance will be charged at the rates for the plan. Invoices which are paid 7 days later then due date will incur a late fee charge of $15 or 10% of the invoice amount whichever is the higher of the two amounts. Early termination charges: If you need to cancel your service within your 12-month contract period you will need to pay out the remaining minimum cost of your contracted service.
Enquires, Feedback and ComplaintsWe are committed to providing you with excellent service. Please contact us by calling 02 4977 3000 or by sending an email to firstname.lastname@example.org if you have any questions.
Telecommunications Industry Ombudsman (TIO)If you are dissatisfied with the outcome of your complaint after contacting us you may contact the TIO for independent mediation. If you wish to contact the TIO, you can do so as follows:
- Phone: 1 800 062 058
- Fax: 1 800 630 614
- Online: http://www.tio.com.au/making-a-complaint