Critical Information Summary: Personal Phone

The Service

GNET Personal Phone System is a VoIP (Voice over Internet Protocol) service. To use the service you will need a compatible router which we can supply or your own compatible router or Analogue Telephone Adapter.

Mandatory Components

Our Personal Phone service is only available with select Personal Fixed Wireless and Personal NBN plans. Our VoIP Personal Phone service is unavailable on our S Fixed Wireless, S NBN and all ADSL Plans. Minimum term: The service is available with a minimum term of 12 months.

Minimum Monthly Charge:

You will be able to access your invoices via the my.gnet.live portal. Any additional call charges made during the month will appear on the next invoice. You can make payment via credit/debit card or direct debit. For each of these methods you can setup an ongoing arrangement or pay manually. Paying by Visa/Mastercard card will incur a 1.75% surcharge being added to the invoice the following month.

Unit Pricing Information

Monthly Phone Plans

Plan S
Price $10
Standard National Landline Calls Included
Calls to Australian Mobiles $0.30 p/min
13/1300 Calls $0.30 p/call
International Call Rates Additional Contact us for rates to your specific location
Porting Existing Number $5 per month to keep an existing number  We can provide a new number at no charge.
Standard Setup $49
Minimum Cost over 12 months $169

Maximum monthly charge

All monthly costs are the minimum amounts. Calls over the included allowance will be charged at the rates for the plan. Invoices which are paid 7 days later then due date will incur a late fee charge of $15 or 10% of the invoice amount whichever is the higher of the two amounts. Early termination charges: If you need to cancel your service within your 12-month contract period you will need to pay out the remaining minimum cost of your contracted service.

Other Information

Enquires, Feedback and Complaints

We are committed to providing you with excellent service. Please contact us by calling 02 4977 3000 or by sending an email to hello@gnet.live if you have any questions.

Telecommunications Industry Ombudsman (TIO)

If you are dissatisfied with the outcome of your complaint after contacting us you may contact the TIO for independent mediation. If you wish to contact the TIO, you can do so as follows:

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