Information About The Service

The Service

Gnet.Live Personal Fixed Wireless is a broadband service offering fast speed Internet access with a monthly data allowance. Once your monthly data allowance has been used your speed will be reduced (shaped). All our Personal plans are shaped to 1/1Mbps. All plans include a free data boost option. This allows customers 3 data boosts every calendar year at no additional cost. A data boost gives you another monthly data allowance to use until the end of the current calendar month. If you find this is still not giving you enough data we recommend you upgrade your plan to avoid shaping. To get the data boost applied to your account simply request it when you need it.

Mandatory Components

To receive our Personal Fixed Wireless service you will need to be within our Gnet.Live Fixed Wireless Rollout Map coverage area and have your site inspected and approved by one of our technicians. Upon approval, you have the option to proceed with a connection. Gnet.Live will need access to your property to install a small antenna on the outside of your residence. This unit remains the property of Gnet.Live who may need to access it from time to time for maintenance and upgrades. This antenna will be connected via cable to a single Ethernet wall socket (Network Boundary point) installed inside your residence. You will need to use the supplied power injector for the external antenna. Your router will need to authentic via PPPoE for the connection. We can provide a compatible router with built-in Wi-Fi for an additional cost if requested.

Minimum Term

The service is available with a minimum term of 12 months.

Important Conditions

This service may not be available at your location. Please go to our website and view our Fixed Wireless Rollout Map or call us to find out if you can be connected to this service at your location. A Gnet.Live technician may need to visit your site to confirm availability.

Information About Pricing & Payment

Minimum Monthly Charge

You will be able to access your invoices via the my.gnet.live portal. Any additional call charges made during the month will appear on the next invoice. You can make payment via credit/debit card or direct debit. For each of these methods you can setup an ongoing arrangement or pay manually. Paying by Visa/Mastercard card will incur a 1.75% surcharge being added to the invoice the following month.
Plan S M L XL
Monthly Included Allowance 30GB 150GB 500GB Unlimited
Minimum monthly charge 12-month contract $30 $50 $80 $100
Min Connection Charge $200 $200 $200 $200
D-Link DSL-2877AL $100 $100 $100 $100
Fritz!Box 7490 Router $300 $300 $300 $300
Antenna Mast $60 $60 $60 $60
Early Termination Charge (if cancelling within first 12 months) $150 $150 $150 $150
Minimum charge for 12-month term (standard setup only) $560 $800 $1,160 $1,400
Any cabling that is required in your premises beyond the Network Boundary point is your responsibility.

Maximum Monthly Charge

All monthly costs are the maximum we charge. There are NO excess usage charges. Invoices which are paid 7 days later than the due date will incur a late fee charge of $15 or 10% of the invoice amount whichever is the higher of the two amounts.

Early Termination Charges

All plans include a 1-month settling in period. If you are not happy with your service you can leave within this period without paying any early termination charge. Outside the settling-in period if you need to cancel your service within your 12-month contract period you will incur an early termination charge of $150.

Unit Pricing Information

Plan S M L XL
Monthly Included Allowance 30GB 150GB 500GB Unlimited
Cost of using 1GB included in allowance, 12-month contract $1/GB $0.33/GB $0.16/GB N/A – unlimited plan

Other Information

Usage Information

For data services with a data limit, you will be sent an email when your service reaches 50%, 85% and 100% of your data allowance. Usage is not provided for unlimited data services. You may view your current usage anytime by going to http://usage.gnet.live when on our network. Your unused monthly data allowance expires each month. Once your allowance has been reached your speed will be shaped for the remainder of the billing cycle.

Enquires, Feedback and Complaints

We are committed to providing you with excellent service. Please contact us by calling 02 4977 3000 or by sending an email to hello@gnet.live if you have any questions.

Telecommunications Industry Ombudsman (TIO)

If you are dissatisfied with the outcome of your complaint after contacting us you may contact the TIO for independent mediation. If you wish to contact the TIO, you can do so as follows:

This is a summary only. Please contact us for further information. Summary valid as of June 2016.


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