/* Styling for Tablets */@media only screen and ( max-width: 800px ) and ( min-width:481px ) {}/* Styling for phones */@media only screen and ( max-width: 480px ) {}/*Option to add custom CSS */lang="en-AU"> Contact Us – Gnet Live
Site icon Gnet Live

Contact Us

We are happy to take your inquiries and we look forward to helping you with your questions and connecting you to Gnet Live, we are your fast local Internet Service Provider.

We can be contacted via phone Monday to Friday 9am – 5pm.

Talk

1800 694 638
1800 MY GNET

Chat

SMS: 04 888 222 10

"*" indicates required fields

Name*
Are you an exisiting customer?*
How we can help you?*

Kind of Problem*

Have you turned your router off for 5 minutes?*
Try unplugging the power for 5 minutes see if that fixes the issues. Sometimes routers will crash just likes computers can. We say to wait for 5 minutes because there are few other types of faults can fixed by leaving turned it off for 5 minutes.
Have you reset your router?
DO NOT RESET YOUR ROUTER
Resetting is different to restarting. Resetting wipes all the settings. This normally involves pushing a little button on the back of the router for a set amount of time. Your router will not work after it has been reset until it has been reprogrammed.
Speed Test Results*
Download (Mbps)
Upload (Mbps)
Ping (ms)
Jitter
Time
Date
 
Please do a speedtest here: https://gnetlive.mystagingwebsite.com/speedtest

When you do the speedtest make sure nothing else is using your the internet connection. If possible the speedtest should be run a device plugged into the router via network cable to rule out WiFi as part of the issue.
Address
DD slash MM slash YYYY
This field is for validation purposes and should be left unchanged.

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